Customer Service

We all have customers, regardless of where we work in the organisation. But sometimes we forget who the customer is and what they want from us. Optimus Associates can provide tailored programmes to raise the customer awareness and service skills of your people. These range from workshops through to whole awaydays. We can even provide mystery customers to test out the current level of service to inform your customer service programme.

Typical workshops will cover:

• The costs of poor service and the benefits of good service
• Identifying who your customers are
• Identifying critical moments of truth
• What your customer wants (and doesn't want)
• Measuring your service
• Service improvement

For further information regarding customer service, please contact us.